Commentary Numerous data breaches, which adversely affected the public image of Optus and Medibank, continue to be widely reported in the Australian media and ruefully acknowledged by the chief executive officers of these organisations. These breaches have escalated the significance of privacy and cyber security in political arenas. These data breaches have put at risk…
Organisations Should Adopt These Rules to Protect Customer Information
Customer Data Lost in Cyberattack on Australia’s Largest Health Insurer
Australia’s largest healthcare insurer Medibank has apologised after revealing customer data had been stolen in a recent cyber attack. It comes after an initial announcement from the insurance giant that customer data for its ahm brand and international student business was lost in a hack. “This is a distressing development, and Medibank unreservedly apologises to…
Hackers Targeting American Airlines Accessed Sensitive Customer Data
September 21, 2022
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American AirlinesBusiness & MarketsCompaniescustomer dataData Securityfederal document systemhackingTechTech NewsUSUS News
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American Airlines announced that it was targeted in a hacking attack that has compromised the data of its employees as well as customers. In an email sent to potentially affected users, American Airlines revealed that it discovered an “unauthorized actor” as having compromised the email accounts of a few team members in July. The firm…
3 Ways Customer Relationships Will Change Forever in Light of COVID-19
November 9, 2021
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Business & EconomyBusinesses in COVID-19CompaniesCOVID-19customer datacustomer experiencecustomer relationshipEconomiesInternationaloperationsWorld
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By Dr. Gero Decker Undoubtedly, COVID-19 has rocked the economy. The International Monetary Fund’s (IMF) World Economic Outlook predicts the cumulative loss to the world’s GDP from 2020 to 2021 will be approximately $9 trillion. That’s more than the combined economies of Germany and Japan. But the crisis has disrupted more than global markets; it…
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