Australia’s competition watchdog declared that the domestic airline industry sits at a “critical juncture,” with the lack of competition costing Aussies with more expensive airfares and declining customer service quality. In the last two decades, over 90 percent of domestic passengers flew with either Qantas or Virgin Australia. “Domestic aviation is one of the most…
Higher Airfares, Worse Customer Service After Decades of Qantas-Virgin ‘Duopoly’
Rival Airlines Cap Fares Amid Southwest Flight Cancellation Meltdown
In the wake of Southwest Airlines’ cancellation disaster over the past week, some competitors are filling in to assist its stranded customers at the end of the holiday travel season. Rival carriers have capped airfares at several key airports, as a surge of Southwest customers booked last-minute domestic flights, after the low-cost airline canceled thousands…
Southwest’s New Fare: Big Deal or Meh?
After weeks of hints, Southwest announced its new fare last week. Any time a big airline makes such a portentous announcement, you need to take a look — and answer seven questions. 1. What’s New? The new Wanna Get Away Plus fare sits above the line’s lowest offering, Wanna Get Away, and below Anytime, its…
Spring, 2022: Where We Stand
Travel developments have always been tough to predict accurately and now is no exception. Just as we thought summer would be a return to something like normal, Putin launches his reign of terror in the Ukraine and oil prices spike. Still, we can see a few trends that will affect travel this summer. 1. New…
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