Southwest Airlines vows to invest more in software improvements to avoid another meltdown, after its CEO admitted that they “messed up” and would cut executive bonuses. The COO of Southwest, Andrew Watterson, apologized before a U.S. Senate committee panel on Feb. 9 for the airline’s meltdown over the Christmas holidays that stranded thousands of passengers across the United…
Southwest Vows to Invest in Improvements and Admits Mistakes After Operational Meltdown
Southwest Airlines in US Senate Hot Seat Over December Meltdown
When a U.S. Senate committee scrutinizes the December operational meltdown of Southwest Airlines on Feb. 9, the company’s CEO, Bob Jordan, will not be in the hot seat. Instead, COO Andrew Watterson will be. Southwest Airlines COO Andrew Watterson in an undated photo. (Southwest Airlines) “Unfortunately, the date that was selected for the hearing ……
Over 1,600 Flights Canceled in Winter Storm, Southwest Airlines Tops List Again
January 31, 2023
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Masses of flights in the United States have been canceled or delayed on Jan. 31 owing to a winter storm, with just four airlines making up the majority of the cancellations. There have been 1,623 cancellations as of 4:01 a.m. ET on Jan. 31, according to data from FlightAware. Southwest Airlines saw the highest number…
Southwest Airlines Discloses Impact of Late 2022 Meltdown, Outlook for 2023
Southwest Airlines suffered a fourth-quarter loss of $200 million because of an operational meltdown in late December. But the Dallas-based company still ended 2022 with a net income, according to the company’s Jan. 26 news release. Even so, the company projects the first quarter of 2023 will result in a net loss, “based on current…
Transportation Department Investigating Southwest for Mass Travel Disruptions, ‘Unrealistic Scheduling’ of Flights
January 26, 2023
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Southwest Airlines is facing an investigation into flight cancellations that took place in late December which affected thousands of passengers and caused an estimated millions of dollars’ worth of losses to the company, with the U.S. Department of Transportation (DOT) looking into potential “unrealistic scheduling” of flights. In the week ended Dec. 29, Southwest Airlines…
Southwest Airlines Pilots Set Strike Authorization Vote to ‘Wake Up’ Company Officials
Southwest Airlines pilots have set a “historic” strike-authorization vote, following a lack of progress in contract negotiations and a massive operational meltdown. In a Jan. 18 announcement, the Southwest Airlines Pilots Association (SWAPA) said a vote has been set “beginning on May 1, and will ultimately give pilots the ability to strike.” The union, which represents…
Analysis: Southwest Airlines’ ‘Flightmare’ Foreseen, but Company Bosses Ignored Staff Warnings
January 17, 2023
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Southwest Airlines is accustomed to soaring above its competitors. For many of its 51 years in operation, the Dallas-based airline has earned superior ratings for customer satisfaction, on-time flights, and accurate baggage handling—all delivered with a fun-loving attitude. The “maverick” airline clawed its way to the top, becoming the nation’s largest domestic carrier in 2003….
Southwest Pilots Ramp Up Strike-Vote Talk, Push for Contract ‘Guardrails’ Against Future Meltdowns
January 16, 2023
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In the wake of the embarrassing, costly Southwest Airlines’ operational meltdown, its pilots are moving closer to a strike-authorization vote. Union president Casey Murray said the Southwest Airlines Pilots Association (SWAPA) has been fighting for three years to get a contract that would lock in safeguards to keep the airline’s operations on an even keel…
Southwest Airlines Shareholders Sue After More Than 16,000 Flights Canceled During Holiday Travel Chaos
January 13, 2023
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Shareholders of Southwest Airlines have filed a lawsuit against the company accusing the carrier of failing to publicly disclose serious shortcomings in its outdated flight scheduling software technology, which prompted thousands of flight cancellations in December. The proposed class action lawsuit (pdf) was filed by the Rosen Law Firm on behalf of the shareholders, led by Arthur Teroganesian, in…
Southwest Airlines Touts $49 Airfares, Job Promotions Amid Meltdown Fallout
Southwest Airlines has announced an airfare sale and job promotions for some of its leaders while the company is still handling a flood of consumer complaints in the wake of 16,500 canceled flights. Southwest began selling $49 one-way airfares on Jan. 10 for nonstop trips between select cities. Examples of these “low-fare getaways” include jaunts between Austin,…
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