Rogers says it’s making more investments to ensure the public has access to 9-1-1 and other essential services following a nationwide network outage that disrupted emergency call systems in several provinces. “You have my personal commitment that Rogers will make every change and investment needed to help ensure that it will not happen again,” Rogers…
Rogers Pledges Investments to Prevent Future Disruption of Key Services
Rogers’ 5-Day Refund After Outage Doesn’t Go Far Enough, Legal Expert Says
Rogers Communications Inc.’s move to credit its customers with the equivalent of five days of service following the massive outage that crippled its network last week is “wholly inadequate,” a legal expert said. “Five days is predicated on the possible belief that damage to individuals and small and medium-sized businesses can be quantified solely on…
Rogers to Credit Customers for 5 Days of Service Following Outage
Rogers says it will reimburse customers with a credit equivalent to 5 days of service following the telecom company’s nationwide outage. In a Twitter statement, the telecom service provider said the crediting is “a first step” to win back the trust of their customers after the interruption of their internet and phone services that began…
Rogers Outage: What Happened and What’s Being Done
The Rogers network outage that began on July 8 affected government services, businesses, banking systems, and in some cases, even 911 emergency calls. Many Canadians were unable to make phone calls or use the internet, and incoming travellers couldn’t access the government’s ArriveCan app to submit the information required to go through customs. Here’s a…
Minister Directs Telecoms to Reach Agreement on Assisting Each Other During Outages
OTTAWA—Canada’s industry minister has directed the country’s major telecom companies to reach agreements on emergency roaming, assisting each other during outages and a communication protocol to better inform Canadians during emergencies. François-Philippe Champagne also said that Canada’s broadcast regulator, the Canadian Radio-television and Telecommunications Commission, will investigate the recent massive Rogers Communications outage. Champagne made…
Rogers Outage Prompts Meeting Between Industry Minister and Telecoms Execs
Canada’s industry minister is set to meet with the head of Rogers Communications and other major telecom companies on Monday afternoon in the wake of last week’s massive outage that paralyzed the company’s network. The office of François-Philippe Champagne said he planned to meet with Tony Staffieri and other telecom leaders to discuss the importance…
Industry Minister to Meet With Rogers CEO After ‘Unacceptable’ Network Outage
TORONTO—Canada’s industry minister will convene a meeting with the leader of Rogers Communications in the wake of a massive outage that paralyzed the company’s network and hampered several crucial services, his office announced on Sunday, even as some customers continued to report service disruptions. A statement released from the office of François−Philippe Champagne said he…
Rogers Outage Could Jeopardize Proposed Shaw Acquisition, Say Experts
The Rogers service outage that began July 8 has renewed discussion on the company’s proposed merger with Shaw and whether more competition is needed in the Canadian telecom industry. President and CEO Tony Staffieri issued a statement offering an apology for the outage, saying the company realizes the impact the incident had on people across the country….
Rogers CEO Apologizes for Outage, Says It Came After Network Maintenance Update
The fallout from a massive network outage at Rogers Communications that shut down mobile and internet services across much of Canada continued to come into focus on Saturday, even as the company restored most services and began offering an explanation as to what happened. The widespread disruption, which got underway early Friday morning, paralyzed communications…
Interac Services ‘Fully Available’ Again After Rogers Outage
TORONTO—Businesses and government agencies say they’ve largely restored service after a widespread Rogers network outage. Multiple police forces say 911 services are able to receive calls again after the more than 15−hour−long outage paralyzed phone networks across much of Canada. The city of Montreal says its 311 information line is back up and running, while…
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