Category: Ombudsman

‘Excruciating Delays’ at Ontario’s Landlord and Tenant Board: Ombudsman

A backlog of cases at Ontario’s Landlord and Tenant Board has grown to 38,000 and it is taking an average of seven or eight months—sometimes up to two years—for a hearing to be scheduled, the province’s ombudsman said Thursday. The findings are part of a large report from Ombudsman Paul Dubé, who has issued 61…


Rising Complaints on Health-Care Quality: Ontario Patient Ombudsman

Ontario’s patient ombudsman says he has seen a rising number of complaints about poor quality of care in the health-care system and an increase in use of force by hospital security. The findings come in the patient ombudsman’s annual report released today. There were more than 3,300 complaints in the 2021-22 year, with most concentrated…


Ombudsman Says Federal Departments Withhold Documents

Alexander Jeglic, the independent ombudsman tasked with investigating allegations of bias in the award of government contracts, has filed an annual report that says federal departments refuse to provide his office with documents and participate in mediation to solve disputes. On Oct. 19, the Office of the Procurement Ombudsman (OPO) presented its annual report in…


Ombudsman Slams Military’s Treatment of Injured Reservists, Rangers

Canadian Armed Forces ombudsman Gregory Lick is criticizing the military’s treatment of ill and injured reservists and Canadian Rangers, saying the organization is failing to address long-standing gaps for Canada’s part-time soldiers. The gaps were first identified by the ombudsman’s office during four separate investigations between 2015 and 2017, at which time the military promised…


‘Vital’ Victims of Crime Ombudsman Job Still Vacant After Nine Months

The federal government has now left a key victim-rights watchdog role vacant for more than nine months. There has been no federal ombudsman for victims of crime since Oct. 1, and the Department of Justice only launched an application process for the job at the end of February. Conservative Senator and longtime victim-rights advocate Pierre-Hugues…


Labor MP Crosses Floor To Pass Investigation into Red Shirts Scandal in State Parliament

The motion to re-investigate Victoria Labor’s 2014 red shirts scandal by the Ombudsman and potentially IBAC has passed the state parliament’s upper house with votes 19 to 17 after Labor MP Kaushaliya Vaghela crossed the floor to vote in favour of the motion. It is against the party’s rules to vote against the party, and…


‘Inhumane’ and ‘Unjustly’: Ombudsman Calls on Victorian Govt to Apologise for COVID-19 Border Permit System

The Victorian Ombudsman Deborah Glass has slammed the Victorian border permits system as “unjustly” and “inhumane” after investigating the Victorian government’s border exemption scheme. Glass’s report, released on Dec. 7, stated that from Jul. 9 to Sep. 14, the Ombudsman received 315 complaints from jobless stranded Victorians who were paying double rent, caravanning pensioners without the…


South Australian Deputy Premier Vickie Chapman Resigns over Conflict of Interest Allegations

South Australian Deputy Premier Vickie Chapman has resigned and stood aside as Attorney-General and minister while the state ombudsman conducts an investigation into a potential conflict of interest regarding her refusal of a port on Kangaroo Island, ABC News reported. This comes on the back of the South Australian Parliament passing a vote of no…


ACT Police Found to Have Illegally Accessed Private Location Data an Estimated 1,704 Times

An investigation has revealed that the AFP’s community policing arm, the Australian Capital Territory (ACT) police, used “covert and intrusive” powers to unlawfully gain personal location information on an estimated 1,704 separate occasions between October 2015 and 2019. The report (pdf) by the Commonwealth Ombudsman, Michael Manthorpe, came after the Australian Federal Police (AFP) self-reported a…


NSW Ombudsman Receives Over 500 Complaints About Hotel Quarantine During 2020

The NSW Ombudsman has released a new report named “2020 Hindsight” on Monday, which highlights the impacts on individuals of measures taken by the state government in combating the COVID-19 pandemic. The Ombudsman received a total of 913 contacts related to the NSW government’s response to the pandemic over the past year, among which 513…