When it comes to protecting your eCommerce company from rising inflation, you have a few options. Try some of these techniques to beat back rising consumer prices and stay ahead of your competition. Consumer inflation may be hovering at 9.1 percent, which is its biggest hike in more than 40 years. That doesn’t mean that…
How to Increase User Empathy and Build Better Products
By Lisa Dziuba User empathy helps put the customer at the very center of everything a business does, creating better products, memorable brands, and companies that last. Empathy is the ability to step into users’ shoes, see a company product through their eyes, and share their feelings. It’s about living through the customer’s experience during the…
3 Ways Customer Relationships Will Change Forever in Light of COVID-19
November 9, 2021
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Business & EconomyBusinesses in COVID-19CompaniesCOVID-19customer datacustomer experiencecustomer relationshipEconomiesInternationaloperationsWorld
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By Dr. Gero Decker Undoubtedly, COVID-19 has rocked the economy. The International Monetary Fund’s (IMF) World Economic Outlook predicts the cumulative loss to the world’s GDP from 2020 to 2021 will be approximately $9 trillion. That’s more than the combined economies of Germany and Japan. But the crisis has disrupted more than global markets; it…
How to Connect People, Process, and Technology to Deliver Exceptional Customer Experience
By Donna Peeples Great companies are like beautiful clocks; they’ve got a lot of moving parts that all have to work together in order for the whole to be successful. Again and again I’ve found, however, that they can be distilled into three key categories: people, process, and technology. Getting these to align and synergize…
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