Hundreds of thousands of summer travelers suffered through another day of delayed and canceled flights Wednesday, a troubling glimpse into what could happen over the long July 4 holiday weekend as airlines struggle to keep up with surging numbers of passengers. By early evening on the East Coast, nearly 5,800 U.S. flights had been delayed…
Hundreds of Thousands of Travelers Suffer Through Another Day of Flight Cancellations
Toronto’s Pearson Airport Fines Poorly Performing Baggage-Handling Companies
A new policy at Toronto’s Pearson International Airport includes penalties for contractors that fail to meet service standards, including baggage handling. During last summer’s travel surge, baggage halls overflowed at Pearson and passengers were often stuck on the tarmac for more than an hour. A September poll by J.D. Power found Pearson ranked among the lowest in customer…
Airline Profitability Strengthens This Year Despite Economic Slowdown
Global airline industry profitability surges in 2023, with net profits expected to reach $9.8 billion this year, more than double the $4.7 billion forecast in December, according to the International Air Transport Association’s (IATA) projection on June 5. Stronger profitability is attributed to factors such as increased cargo revenues, the reopening of China, and lower jet fuel…
Number of Unruly Airline Passengers Surged in Wake of Pandemic: IATA
The number of “unruly passenger incidents” onboard flights rose in the wake of the COVID-19 pandemic, increasing by nearly 40 percent year-on-year in 2022, according to the International Air Transport Association (IATA). In a report published on June 4, IATA said that the latest data show there was approximately one “unruly incident” reported for every 568 flights in…
New Zealand Airline Is Asking Passengers to Weigh in Before Their Flights
WELLINGTON, New Zealand—New Zealand’s national airline is asking passengers to step on the scales before they board international flights. Air New Zealand says it wants to weigh 10,000 passengers during a monthlong survey so pilots can better know the weight and balance of their planes before takeoff. But the numbers from the scales won’t be…
Man Who Opened Asiana Plane Door in Mid-Air Tells Police He Was ‘Uncomfortable’
SEOUL—A passenger on an Asiana Airlines flight told police he opened a door on the plane minutes before it landed in Daegu, South Korea, on Friday because he was “uncomfortable,” Yonhap News Agency reported. The man, in his thirties, was detained on landing. He told police that he opened the door because he “wanted to…
Soaring Airline Customer Complaints Push Global Legislators to Act
LONDON/MONTREAL—Nikoleta Dodova is among a growing number of dissatisfied airline customers. Having bought her mother and niece airline tickets from Sweden to Macedonia last year, their flight was cancelled and they ended up at an airport over two hours away. She is still waiting for compensation. Official data from regulatory agencies shows complaints against airlines…
United Airlines Loses $194 Million but Sees 2Q Turnaround
United Airlines said Tuesday that it lost $194 million in the first quarter, but its revenue soared compared with last year, and the airline said consumer demand remains strong despite economic uncertainty. United predicted that results in the April-through-June quarter will be slightly better than Wall Street expects. Like Delta Air Lines, which reported financial…
Airline Stocks Shares Fall on American’s So-So 1Q Outlook
FORT WORTH, Texas—Airline stocks tumbled Wednesday after American Airlines issued a lackluster outlook that appeared to amplify fears that travel demand, which has surged for the past year, could finally be slowing in the face of inflation and economic uncertainty. American said that it expects to report a small profit for the first quarter, but…
NDP MP Tables Private Member’s Bill to Fine Airlines up to $250,000 for Failing to Compensate Travellers for Flight Delays
March 21, 2023
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A federal MP has tabled a private member’s bill in the House of Commons proposing to increase compensation for travellers with delayed or cancelled flights, raising the maximum fine from $25,000 to $250,000. Taylor Bachrach, a British Columbia MP from the New Democrat Party, sponsored Bill C-327, An Act to Amend the Canada Transportation Act,…
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