Figures from aviation tracker FlightAware show that nearly 2,000 Air Canada flights were delayed or cancelled over the Canada Day long weekend. Roughly half of all trips by the country’s biggest airline—including its lower-cost Air Canada Rouge and regional partner Jazz Aviation—were disrupted Saturday through Monday. The 1,965 flight delays and cancellations stand in contrast…
Air Canada Failing to Provide Full Services in Both Official Languages: Report
The official languages commissioner says Canadian travellers—particularly francophones—are struggling to get service in their official language of choice from Air Canada. Raymond Théberge says his assessment also applies to the CanadaBorder Services Agency and major airport authorities. His new report highlights the way federal institutions are failingmeeting the requirement to provide services in English or…
Customer Satisfaction With Air Canada, WestJet Below Average: Survey
Canada’s two biggest airlines scored below average for customer satisfaction among major North American carriers, according to a new survey, part of a trend of growing passenger frustration across the industry. Conducted by J.D. Power, the poll found Air Canada and WestJet fell below the average customer satisfaction figure of 782 on a 1,000-point scale…
Digital ID Via Facial Recognition Can Now Be Used on Select Air Canada Flights
Air Canada announced on Feb. 21 that a digital credential using facial recognition technology can now be used to board select flights from Vancouver to Winnipeg and to get access to its café at Toronto Pearson International Airport. The program is touted as secure and convenient with a planned expansion to other airports and Air…
Ontario Couple Told Air Canada Gave Their Bag to Charity After Months Following It With Tracker
A Cambridge woman has chronicled her months-long process of getting her baggage back from Air Canada after her honeymoon in Greece. She used an AirTag tracker to follow its movements, but Air Canada did not pick it up to return it to her at any of its known locations for months. Police got involved and…
Sunwing Received 7,000 Complaints to Date on Travel Chaos, House Committee Hears
Canadian airline executives faced Members of Parliament at a Commons committee on Jan. 12 to explain what led to the travel chaos over the holidays and how they would compensate passengers, with 7,000 of them having filed complaints with carrier Sunwing to date. Members of the transport committee and other participating MPs of all parties…
US Family on Ski Trip Finds Lost Bag at Vancouver’s Airport on Their Way Home
Robyn Fant and her family found their final missing suitcase among a sea of unclaimed bags at Vancouver International Airport on Tuesday, just as they were to board a flight home to North Carolina after an annual ski trip to Whistler, B.C. Their bag was one of 1,500 that officials said remained at the airport…
More Flight Delays Possible as Storm Approaches Toronto
A major winter storm bearing down on Toronto is adding to the calamity in Canadian airports already plagued by flight cancellations and delays set off early this week by heavy snow in Vancouver. Environment Canada says Toronto’s storm will begin today with rain or snow followed by plummeting temperatures, a potential flash freeze and blizzard-like…
Canada Jetlines, Latest Airline to Enter the Crowded Field, Lands First Flight
The next airline hoping to pose a threat to the country’s Air Canada-WestJet duopoly has landed its inaugural flight. Canada Jetlines’ first flight departed out of Toronto Pearson International Airport Thursday morning and arrived in Calgary International Airport to speeches and a ribbon cutting ceremony. The new startup airline, headquartered in Mississauga, Ont., is offering…
WestJet Appeals Passenger Compensation Ruling Over Cancelled Flight
WestJet is appealing an order by the Canadian Transportation Agency (CTA) to pay $1,000 to a passenger whose flight was delayed due to staffing shortages. The Canadian airline claims it should not be held responsible for the staff shortage at the time of the passenger’s delayed flight because it was a health and safety issue. The…
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