Passengers making federal complaints over poor service at Canadian airports must wait nearly two years due to lengthy backlogs, says a Canadian Transport Agency (CTA) official. “At the moment our backlog is about 25,000 complaints,” said Tom Oommen, director general of analysis and outreach at the Canadian Transportation Agency, as first reported by Blacklocks Reporter. Oommen made…
Backlog of 25,000 Airport Complaints Requires 20-Month Wait: Canadian Transport Agency
New Air Passenger Protection Rules Come Into Effect Thursday
New Air Passenger Protection Regulations go into effect today. The update comes as the Canadian Transport Agency tries to close a loophole that left some passengers unable to secure cash refunds after pandemic-related flight cancellations. Starting Thursday, airlines will be required to issue a full refund for cancellations and delays if passengers are not placed…
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