Under proposed legislation recently introduced by the Liberal government, airlines will be required to address passenger complaints about poor service quality within 30 days of receiving them, says Transport Minister Omar Alghabra. The legislation also adds other regulations to the Air Passenger Protection Regulations (APPR) that the minister says will close “loopholes” for airlines and make…
New Bill Requires Airlines to Address Passenger Complaints Within 30 Days: Transport Minister
April 24, 2023
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Nav Canada Suggests Air Passengers Should Buy Travel Insurance, Use Legislation as Last Resort
Nav Canada, the country’s civil aviation authority, suggested air passengers should buy travel insurance if they want to be compensated for missed flights and other protections. In a submission to the Senate transport committee on March 13, Nav Canada said the Air Passenger Protection Regulations (APPR) need to “balance consumer interests with the competitiveness of the…
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