Category: triple zero

Victorian Premier Apologises to Families of 33 Who Died From Triple 0 Call Delays

Victorian Premier Daniel Andrews has publicly apologised for the state’s triple zero call delay failure that directly led to 33 people dying. The Victorian inspector-general for emergency management investigated the state’s emergency call response performance during COVID-19, where demand for the triple zero line surged. The final report revealed 40 potential adverse events associated with…


Immediate Funding for Victorian Emergency Services After Aussies Die While Waiting for Call Responses

The Victorian government is injecting an “immediate” $115.6 million (US$85 million) into the state’s Emergency Services Telecommunications Authority (ESTA) and will restructure the organisation as it struggles to handle emergency call volumes. Emergency Services Minister Jaclyn Symes said the inspector-general for emergency management was investigating reports that 12 people had died while waiting for the…