A growing number of Canadians are dissatisfied with the time it takes to resolve air passenger complaints, according to four internal surveys conducted by theĀ Canadian Transportation Agency (CTA). The CTA is responsible for enforcingĀ rules that require an airline to compensate passengers when a flight is delayed or cancelled for a reason within the airline’s control….
Increasing Frustration With Lengthy Processing of Air Passenger Complaints: CTA Survey
March 15, 2023
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air travelCanadaCanadian Transportation Agencyflight delaysflyingOmar AlghabraSurveyTransport MinisterTransportation AgencyWorld
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