Category: Optus

Phone Numbers, Passport Details of Millions of Australians Lost in Massive Hack of Telco

The private information of 9.8 million Australians is at risk after major telecommunications firm Optus suffered a cyber attack that breached its firewall. On Sept. 22, Optus confirmed that hackers got access to the names, dates of birth, phone numbers, email addresses, and potentially the driver’s licence, passport numbers, and addresses, of millions of current…


Phone Numbers, Passport Details of 10 Million Australians Lost in Massive Telco Hack

The private information of 9.8 million Australians is at risk after major telecommunications firm Optus suffered a cyber attack that breached its firewall. On Sept. 22, Optus confirmed that hackers got access to the names, dates of birth, phone numbers, email addresses, and potentially the driver’s licence, passport numbers, and addresses, of millions of current…


Optus and TPG Refunding 6.5 Million to Consumers for Underperforming NBN Speeds

The Australian Communications and Media Authority (ACMA) announced that Optus and TPG would be refunding 6.5 million to tens of thousands of NBN consumers for not informing them suitably of underdelivered internet speeds. Under ACMA rules, telcos must verify maximum internet speeds when migrating customers to the NBN and notify them when speeds cannot meet…


Recently Resigned Australian State Leader Joins Telco in ‘Game Changer’

Former New South Wales Premier Gladys Berejiklian has joined Australia’s second largest telecommunications firm Optus, in a move likely to bolster Optus’ chances of winning more government contracts. The former premier will be the managing director of enterprise, business, and institutional, and will assist Optus with “delivering on its vision to become Australia’s most loved…


Telstra Fined Millions for Security Breach

Telstra has been fined $2.53 million (US$1.8 million), the largest fine ever issued by the Australian Communications and Media Authority after the company breached privacy rules made to protect consumer privacy and safety. ACMA’s investigation found Australia’s largest telecommunication company failed to correctly upload a customer’s choice of number as unlisted in almost 50,000 instances to…


Australians Are Now Paying More for Their Mobile Plans

Recent price increases by the three biggest telco companies mean millions of Australians will be paying more for their mobile phone plans. New analysis by the Australian Competition and Consumer Commission (ACCC) has found that since July 2020, Telstra, Optus, and Vodafone has pushed up the prices of many post-paid plans. These three telco companies…