A manager and hostess at a restaurant in York Beach, Maine, was really touched after she received an apology letter enclosed with a $100 tip from an anonymous customer who had been rude to her while he visited the restaurant she works at on the Fourth of July weekend. “It’s very heartwarming, it’s a very…
‘I Was Very Rude’: Man Sends Apology Note and $100 Tip to Restaurant Staff for His Behavior
How Personal Values Will Shape the Future of Marketing
By Jessica Wong Stewards, champions, advocates, and builders. These are some of the new archetypes marketers are embodying. We’re doing far more than sales, promotion, and brand building. We’re driving innovation, bolstering capabilities and assuming responsibility for company growth. We’ve all been forced to take on the unexpected over the past year and a half. It…
3 Ways to Surprise and Delight Your Ecommerce Customers
By Kyle Leighton Among many other economic trends, 2020 forced many offline businesses to move their operations online. Those that pivoted to e-commerce reaped major benefits, especially during the holiday season, when businesses logged an average 110 percent increase in sales. And overall, U.S. e-commerce sales grew 44 percent by year’s end, topping $861 billion. Without question, there’s never been…
The Role of Data Science in Improving Customer Satisfaction
The world’s most successful companies set their focus on customer satisfaction. The reason being that customers leave organizations where they are not satisfied with the service. New products with unique and improved features will continue to pop up in the market. Still, the customer would rather continue doing business with companies that serviced them well…
Restaurant Owners Make 6-Hour Trip to Cook Favorite Dish for Cancer-Stricken Customer
When two Baltimore, Maryland, restaurant owners learned that a longtime customer was dying of lung cancer, they proved that truly amazing customer service comes straight from the heart. Six hours away in Vermont, one of the Asian fusion restaurant Ekiben’s most enthusiastic customers wanted nothing more than to taste their crispy tempura broccoli one last…
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