American customers are facing more product and service problems than ever, and are becoming “steadily more belligerent” while complaining about the issues, according to the results of a new survey. The National Customer Rage Survey, which polled 1,000 Americans, found that 74 percent of respondents reported experiencing a problem regarding a product or service in…
Rage Rises Among American Customers When Reporting Product Issues, Says Survey
How to Complain and Get Results
If you feel you have more to complain about these days, you may be right. The products we use are increasingly complex, which often means they have more ways to malfunction. Companies are still struggling to hire and retain workers, so the customer service representatives who are supposed to help you may not know how….
Walmart Extends Holiday Return Policy Ahead of Shopping Season
Retail chain Walmart Inc. has announced an extension of its holiday return window as well as new policies aimed at making the return experience “easier and more convenient” for customers. Those who buy products from Walmart stores on or after Oct. 1 can return the items through Jan. 31, 2023, per the new “Holiday Guarantee”…
This Couple Has Made $177,000 by Renting out Their Pool
Article by Gabrielle Bienasz Sometimes it pays to have a pool. Jim Battan, of West Linn, Oregon, has made revenue of $177,000 in less than two years renting out his pool through an app dubbed the “Airbnb of pools,” according to CNBC Make it. (The outlet said it verified the revenue through documentation.) Swimply, a venture-backed startup founded in…
Southwest Airlines to Close Reservations Centers as Customer Service Agents Work Fully Remote
Southwest Airlines announced that it will close its reservations centers to go fully remote, effective Sept. 1 of this year. The airline said that most reservation agents and customer service were already working remotely throughout the pandemic. More than 3,200 customer service employees, based in Albuquerque, Atlanta, Chicago, Houston, Oklahoma City, Phoenix, and at Southwest…
How to Increase User Empathy and Build Better Products
By Lisa Dziuba User empathy helps put the customer at the very center of everything a business does, creating better products, memorable brands, and companies that last. Empathy is the ability to step into users’ shoes, see a company product through their eyes, and share their feelings. It’s about living through the customer’s experience during the…
Customer Service Is the New Upsell
November 6, 2021
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Business & EconomyBusiness Columnistscustomer satisfactioncustomer servicesocial proofupsellword of mouth
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By David Wagoner We all know that keeping your customers happy is the key to building loyalty and earning repeat business. If your customers aren’t satisfied with their buying experience, it won’t matter how good your marketing is, how many leads you receive, or how well your sales funnel converts new customers—they won’t come back. And…
Automating Customer Service, the Next Technological Bet for SMEs
By Entrepreneur en Español Given the impact of the health crisis, small and medium-sized enterprises (SMEs) in Mexico made important changes to keep their businesses afloat. Among these transformations, the adoption of technology in its processes stands out. According to INEGI figures, micro, small, and medium-sized companies in Mexico, which number almost 4 million, are…
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