LONDON/MONTREAL—Nikoleta Dodova is among a growing number of dissatisfied airline customers. Having bought her mother and niece airline tickets from Sweden to Macedonia last year, their flight was cancelled and they ended up at an airport over two hours away. She is still waiting for compensation. Official data from regulatory agencies shows complaints against airlines…
Walmart Employee Fatally Shoots Customer, Investigators Say
An off-duty Walmart employee fatally shot a customer who tried to help a female employee who had gotten into a fight with the gunman, Florida law enforcement officials said Wednesday. Tironie Sterling, 22, is charged with first-degree murder for Tuesday afternoon’s shooting at a suburban Fort Lauderdale Walmart, the Broward County Sheriff’s Office said. According…
Bipartisan Group of 37 AGs Urging Stronger Protections for Airline Customers
A bipartisan coalition of 37 attorneys general are requesting the U.S. Department of Transportation (USDOT) improve protections for airline customers. The coalition, led by Democratic Colorado Attorney General Phil Weiser, sent a letter on Monday urging Transportation Secretary Pete Buttigieg to adopt proposed rules for airline ticket refunds and other protections. It stated appreciation for…
Morgan Stanley to Pay $35 Million to Settle SEC Charges It Mishandled Customer Data
WASHINGTON—A Morgan Stanley unit has agreed to pay $35 million to settle Securities and Exchange Commission charges it repeatedly failed to safeguard personal information for millions of customers, the regulator said Tuesday. The SEC said that for five years, Morgan Stanley Smith Barney failed to protect personal identifying information for 15 million customers. The firm…
Customer Complains About Delay in Order but Returns With a Gift After Learning Restaurant Was Short-Staffed
A Wendy’s customer in Central Florida who was initially upset about a delay in her order returned to the restaurant with a gift for an employee after learning that the fast-food chain was short-staffed—proving that kindness still existed in the world. Carolyn Bravo Diaz, the mother of one of the outlet’s employees, explained in a…
Charlie Chaplin’s ‘The Floorwalker’ (1916)
July 5, 2022
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The Floorwalker was Charlie Chaplin’s first Mutual Film Company film, made in 1916. It starred Chaplin as a customer in a department store who finds out the manager is stealing money from the store. It was noted for the first “running staircase” used in films. Edna Purviance played a minor role as a secretary to…
Uber Eats Driver Brings Disabled Customer to Tears With a Kind Note and Care Package
Unable to forget her interaction with a customer who’d lost his ability to use his left arm and hand after a stroke, an Uber Eats driver returned to the address and left a curated care package on his doorstep. The kind gesture brought the man to tears. “It was Sunday morning on Halloween, and [Tim…
Akoustis Pockets Purchase Order From New Tier-1 Mobile Customer
Akoustis Technologies Inc. won a purchase order from a new customer to develop a 5G mobile XBAW filter. The financial terms of the deal remain undisclosed. The new customer is a multi-billion-dollar tier-1 module maker that plans to use Akoustis’ patented XBAW technology to deliver 5G mobile modules in challenging bands above 2GHz. Akoustis is an integrated…
The No. 1 Reason Most Businesses Never Scale and Often Fail
By Mike Koenigs The number one reason most businesses never scale and ultimately fail is that they don’t understand who their perfect customer is. In other words, who they want to be a hero for. In this article, I’ll show you how we craft our “Hero Magnet” which leads to being able to craft extremely…
DoorDash Sues New York City Over Customer Data Law, Second Lawsuit in Week
September 16, 2021
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NEW YORK—DoorDash Inc. sued New York City on Wednesday over a new law requiring food delivery companies to share customer data with restaurants, saying it violates customer privacy and lets restaurants compete unfairly. The lawsuit is the latest battle in a series of legal clashes between food delivery app companies and cities. It was filed…
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