Category: air passenger

Air Passenger Complaints Balloon to a Record 46,000, Senate Committee Hears

May 17, 2023
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The federal backlog of air passenger complaints regarding poor service has reached an all-time high of 46,000, a figure equivalent to a three-year wait, based on data from the Canadian Transportation Agency (CTA). “Unfortunately we have quite a big backlog,” France Pégeot, chief executive officer of the CTA, said in his testimony at the Senate…

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Canadian Air Passengers to Pay Additional $264 Million in Security Fees Next Year: PBO

May 10, 2023
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Ottawa’s proposal to increase air travel security fees by 33 percent will cost passengers more than a quarter billion dollars next year, according to estimates from a report by the Parliamentary Budget Office (PBO). Budget 2023 released by the federal government in March proposed to increase the Air Travellers Security Charge (ATSC) by 32.85 percent,…

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Federal Strike Could Push Air Passenger Complaints Processing Beyond 18 Months

April 21, 2023
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The strike by federal civil servants could mean passengers who filed complaints with the country’s airline regulator could face even longer processing times. The Canadian Transportation Agency says a backlog of complaints on issues ranging from lost luggage to compensation for cancelled flights now sits at nearly 45,000—a processing time of 18 months per case…

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Major Reforms to Air Passenger Rights Needed, Says House Committee Report

April 18, 2023
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A parliamentary committee has recommended sweeping changes to Canada’s air passenger rights framework, stressing tougher enforcement and compensation rules around flight delays. Tabled Tuesday, the report comes after chaotic travel seasons over the summer and winter holidays brought on by soaring demand, labour shortages and poor weather. Its 21 recommendations include bigger monetary penalties, smoother…

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Air Passenger Complaints Triple in One Year to Pass 42,000 as Backlog Grows

March 20, 2023
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The number of air passenger complaints to Canada’s transport regulator is soaring, more than tripling to 42,000 over the past year. The growing backlog means each case now needs more than a year and a half to handle, spurring advocates and politicians to question the entire process. NDP transport critic Taylor Bachrach plans to table…

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